-We will collect information from you through our online enquiry form, over the phone, and when you send emails and other forms of messaging, solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
If you are travelling with any other people, you must ensure that they understand how their information will be used and that they have given their permission for you to share it with us.
Through discussion of your travel plans with Matthew Rian Travel Concierge, we may collect the following personally identifiable information in order to communicate with you;
- First name
- Last name
- Email address
- Telephone number
It may also be necessary for us to collect further personally identifiable information in order to reserve flights, tours etc;
- Address information
- Date of birth
- Passport number
- Passport copy
- Frequent flyer numbers
Our policy is to avoid asking for any sensitive personal information from you, examples of which include racial or ethnic background, political standing, religious beliefs, mental health or sexual preference, unless we deem it necessary for the type of trip you are embarking on. We may need to ask for information pertaining to your physical health if your trip will be physically demanding or if you require special access due to a disability.
We require some personal information in order to fulfill our contractual agreement with all of our travelers. The information we collect is the minimum amount necessary in order to prepare a bespoke travel itinerary and make essential flight, accommodation and tour reservations on your behalf. Your information will be stored for internal record keeping purposes on our secure servers, and we will use your information to help us improve our services. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Third Party Disclosure of Your Information
Matthew Rian Travel Concierge does not rent, sell or share the personal information we hold with any 3rd party organizations for the purposes of marketing products or services. Your data is never given to advertisers. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. It is necessary for Matthew Rian Travel Concierge to share your information with our contractors, service providers and suppliers in order to fulfill our business obligations as a tour operator, as outlined above. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.